RETURN POLICY

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

RETURN POLICY

Our goal is to make sure that every customer is completely satisfied with their purchase. If you are not happy with your purchase, please contact Evogen Nutrition Customer Service to begin the return or exchange process. Customer Service can be reached by email at cs@evogennutrition.com or by phone at 408-364-1650. Please have your order number ready and available and fill out the Return Request Form noted below. All items must be received by Evogen Nutrition within 30 days of purchase. Promotional items are not eligible for return or refund. Prices and availability of all products are subject to change without notice. In all cases, reimbursements will be made to the credit card used in the original purchase. Please allow up to two billing cycles for the refund to appear on your statement.

DIETARY SUPPLEMENTS

• UNOPENED PRODUCTS: If the product to be sent back is unopened and was purchased directly on www.EvogenNutrition.com, we will gladly accept a return or exchange. If a product is received in error, please contact our Customer Service team to obtain a return label. If it is determined that a product is no longer wanted, the item can still be returned. The customer will be responsible for all costs associated with shipping the product back to Evogen Nutrition. Once the product is received, the return will be processed in approximately 3-5 business days.
• OPENED PRODUCTS: If the product to be sent back has been opened, Evogen Nutrition will still accept returns for which 75% or more of the product is unused. The customer will be responsible for all costs associated with shipping the product back to Evogen Nutrition. Once the product is received, the return will be processed in approximately 3-5 business days.

APPAREL & ACCESSORIES

Apparel and accessories must be unworn, unwashed, and in good condition with all original tags and labels attached to the item.

HOW TO RETURN A PRODUCT

1. Fill out this Return Request From (PDF).
2. Send the request form to our Customer Service team by email or live chat.
3. Please print the RMA number provided by customer service on the outside of the package and include your RMA form inside the package.
4. Send the product(s) to the address below. Please make sure to include your original packing slip that came in your box.
        Evogen Nutrition
        ATTN: Returns
        8550 Esters Blvd
        Irving, TX 75063
5. Wait to be notified your return has been processed. This takes 3-5 business days once we receive the product back.

N.A.S.M. Nutrition Certified Elite Service Reps Available to you for FREE!

If you are not getting the results that you are looking for with your products for any reason, our Evogen Elite Service team does hold current N.A.S.M. Nutrition Certifications and are fully available to you FREE OF CHARGE. They can assist you with correct product usage, stacking of products to help you maximize your results, nutrient timing, meal suggestions, and many other factors that go into achieving your desired goal. Reach out and experience the difference!